How Do People Experience You?
Whenever I make hotel or other reservations online, one of the things I look out for is the rating and reviews by people who have stayed there. Naturally, I gravitate toward places with high ratings, as I expect that those places will provide a better experience than those with low ratings. But something interesting always stands out. Even the best-rated places get very low ratings as well. You would see a place with a high cumulative score of 9+ with a rating of less than 2 by some people. When you read the comments of such people, you will understand one simple truth: People experience the same place differently. No matter how much effort is made by service providers to standardize quality, experiences will always vary. The Same Is True for People As much as we wish and try to be consistent and present ourselves in a certain way, people will experience us differently. To some people you are kind and generous; to others, you are mean or even cruel. I remember a neighbor...